Traveling in China and need help? Just ask.
Whether or not you booked with us, message our team in Beijing at any hour. It's free, and there are no strings attached.
In an emergency, call these numbers first. Then message us on WhatsApp, and we'll help you follow up in writing.
No problem is too small
These are the situations travelers bring to us most often.
Lost or stolen passport
We help you file the police report your embassy needs and explain the next steps for an emergency travel document.
Payments not working
We troubleshoot Alipay and WeChat Pay, or point you to the nearest ATM that takes foreign cards.
Finding a doctor
We find the nearest hospital or international clinic with English-speaking staff, and can talk to reception for you.
Translation by message
Send us a photo, a voice note or what you need to say, and we'll reply with the Chinese to show the taxi driver, pharmacist or hotel desk.
Missed train or flight
We check the next options and explain how to change your ticket at the station or airport.
Hotel, taxi or lost items
Disputes, things left in a taxi, or just a question you can't get answered. Ask us.
Message, explain, and we take it from there
Message us
WhatsApp +852 4662 0557 or email help@jctrav.com, any time of day or night.
Tell us where you are
Your city, what happened, and a photo or location pin if it helps.
A real person replies
Usually within 15 minutes, from our operations desk in Beijing.
We help until it's sorted
We follow up with you until the problem is solved or handed to the right people.
We'll use every resource we have
Our guides, drivers and local partners are part of this service. We'll do everything we can to help you.
- Free helpAdvice, translation and coordination are always free.
- Clear about costsIf you need a paid service, such as a guide to accompany you or a new booking, we tell you the price first. You decide.
- PrivateWe use your details only to help you, and never for marketing unless you ask.
Keep us in your phone, just in case
Add our WhatsApp before you fly. Our China Emergency Card has common phrases in English and Chinese, plus our contact details, on one page.
Planning your next China trip? We'd love to help with that too.